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Once an order is placed, our team moves quickly to process it. Changes aren’t always possible, but if you spot an issue, contact us ASAP and we’ll do our best to help. Email rina@tahanoutdoor.com.

Contact us immediately at rina@tahanoutdoor.com.
If your order hasn’t shipped yet, we’ll update the address for you.

You’ll receive a tracking number by email once your order ships. Click the link in the email to view the latest delivery updates.

Please check your spam or promotions folder. Sometimes our emails end up there by mistake.

Combining separate orders isn’t available at the moment.

Pre-orders aren’t available right now. If you’d like to be notified when an item is restocked, you can contact us at rina@tahanoutdoor.com.

We accept FPX online banking, Visa and Mastercard, GrabPay, Touch ’n Go, ShopeePay, and Buy Now Pay Later through Atome.

We ship nationwide across Malaysia.

Orders placed before 2pm ship out the same day, Monday to Saturday. Orders made after 2pm, or on Sunday, will ship on the next working day.

Delivery within Peninsular Malaysia usually takes 1-3 working days, while Sabah and Sarawak usually take 3–5 working days. Delivery may take slightly longer during peak periods.

Sometimes carriers mark a parcel as delivered before it actually arrives. This is common and the item usually shows up within one to two working days.

Please also check your mailbox, gate area, or with anyone who might have received it on your behalf.

If the parcel still hasn’t appeared after two working days, contact us at rina@tahanoutdoor.com and we’ll help look into it.

Yes, we currently ship internationally to Singapore. You can place your order here: https://www.tahangear.com/

You may request a return within 14 days from the delivery date.

Returned items must be unused and in their original condition, complete with all parts, accessories, and packaging attached.

WhatsApp us at +601136017811 or email us at rina@tahanoutdoor.com with:

• Order number
• Photos and videos showing the issue
• Reason for return

Our team will guide you through the next steps.

For defective or wrong items, we’ll cover the return postage. For returns due to customer mistake, the postage fee will be borne by the customer.

Send clear photos and videos of the issue to rina@tahanoutdoor.com and we’ll assist with the next steps. Return postage for defective items will be covered by us.

Please send clear photos and videos of the unboxing or the item received to rina@tahanoutdoor.com.

We’ll arrange the correct replacement and cover the return postage.

If your parcel was returned due to a wrong or incomplete address, email rina@tahanoutdoor.com for reshipment. A reshipping fee will apply.

Yes. All TAHAN products come with warranty coverage.

All items, including non-TAHAN products, are also covered for manufacturing defects within 14 days of the delivery date.

If you notice any defect, contact +601136017811 or rina@tahanoutdoor.com and we’ll assist with the next steps.

Non-electronic TAHAN items include a 3-month warranty, and TAHAN electronic items include a 1-year warranty.

The warranty period does not reset once a replacement has been issued.

Our warranty covers manufacturing defects for all TAHAN products within their respective warranty periods.

This does not cover water damage, human-caused damage like misuse, accidental drops, or improper care, normal wear and tear, or any modification or unauthorised repair.

WhatsApp us at +601136017811 or email us at rina@tahanoutdoor.com with:

• Order number
• Photos and videos showing the issue

Our team will guide you through the next steps.

Customers cover the postage to send the item back to us. TAHAN will cover the postage for the replacement item.

No. The warranty applies only to the original purchaser.

We do not offer repair services. All approved warranty claims will be replaced one-to-one.